Pretoria East
Availability: ASAP
Salary – R 12000 – R 15000 Monthly Basic Salary (Pension Fund, Medical Insurance, Bonuses , Negotiable)
Job Types: Permanent
My client, a reputable law firm, is looking to appoint a driven and experienced Call Centre Team Leader for their banking collections department.
The position is ideal for a hands-on leader with a strong background in collections and team supervision.
Minimum Requirements
- Candidates must have 3–5 years’ experience in a similar team leader or supervisory role within a call centre or collections environment.
- Matric / Grade 12 (compulsory)
- Clear criminal and credit record
- Proficiency in English (additional languages beneficial)
- Willingness to work shifts, including weekends and public holidays if needed
- Basic computer literacy, including MS Office and email
Key Responsibilities
Candidates must have 3–5 years’ experience in a similar team leader or supervisory role within a call centre or collections environment, with proven competence in:
- Creating and launching call, SMS, and email campaigns
- Analysing book performance and developing collections strategies.
- Ensuring adherence to and regular review of strategies in line with operational/client requirements.
- Initiating actions and campaigns to optimise collections and reduce exposure on the department’s book.
- Attending client meetings, providing stats and reports
- Resolving queries and managing staff performance, including coaching and training.
- Conducting quality checks on calls and admin output.
- Supporting ad hoc managerial duties as required.
Skills & Competencies
- Strong administrative and organisational skills.
- Resilience under pressure and ability to handle challenging interactions with clients/debtors.
- Analytical thinking and a proactive approach to problem-solving.
- Effective interpersonal and leadership skills.