Gauteng, Pretoria East
Availability: ASAP
Salary – R9 000 – R10 000 per month, depending on experience
Job Types: Permanent
Ergasia Placements is recruiting an experienced Collections Agent – Credit Card Late Stage on behalf of a reputable organisation within the legal and financial services environment.
We are specifically looking for candidates with recent personal credit card collections experience within a major banking environment. The successful candidate must be confident dealing with difficult debtors, negotiating payment arrangements and working within a high-pressure collections environment.
Minimum Requirements
- 3–5 years’ recent Standard Bank personal Credit Card Collections experience.
- Experience working on Excalibur, preferably Excalibur 4.
- Good understanding of the banking and/or financial services environment.
- Familiarity with the legal collections process.
- Basic proficiency in Microsoft Word, Excel and Outlook.
- Strong verbal and written communication skills.
- Strong negotiation and active listening skills.
- Ability to remain professional, tactful and patient when dealing with difficult debtors.
- Ability to work effectively under pressure.
Responsibilities
- Contacting and engaging with debtors regarding outstanding credit card accounts.
- Negotiating realistic payment arrangements and resolutions.
- Managing challenging debtor interactions professionally.
- Applying knowledge of the legal collections process where applicable.
- Accurately capturing and updating information on the relevant collections system.
- Following up on payment commitments and outstanding arrangements.
- Maintaining clear and accurate records of debtor engagements.
- Working towards required collections targets and operational deadlines.
Skills Required
- Strong communication skills.
- Excellent administrative and organisational skills.
- Dynamic individual with excellent problem-solving skills.
- Able to forge and maintain excellent inter-personal relationships.
- Willing to work over-time if operational requirements so require.
- Proficient in Office Word, Excel and Outlook.