Limpopo, Phalaborwa

Availability: ASAP

Salary – R 40000 – R 60000 Monthly Basic Salary (Onsite Housing, Negotiable)

Job Types: Permanent

A 5-Star Full Boarding Lodge in a Big 5 Reserve based in Phalaborwa is seeking a dynamic, passionate, and experienced couple to take full responsibility for the daily operations, guest experience, and upkeep of this prestigious full boarding lodge. This position is ideal for a multiskilled couple where one partner (her) manages lodge operations, guest services, and administration, and the other (him) focuses on game guiding management, staff supervision, maintenance, and property operations.
Responsibilities – HER (Lodge Manager / Guest Services / Admin) Guest Relations & Front-of-House
  • Warmly welcome and check-in guests with professionalism and enthusiasm.
  • Manage reservations, cancellations, and guest communications (phone, email, in-person).
  • Coordinate guest activities, bush experiences, and special occasions.
  • Ensure consistent 5-star guest satisfaction and handle any complaints diplomatically.
  • Meet and host travel agents and VIP guests.
Lodge Operations & Staff Management
  • Supervise front-of-house, housekeeping, and support teams.
  • Prepare staff rosters, manage leave schedules, and oversee daily tasks.
  • Maintain pristine guest areas and lodge cleanliness.
  • Manage stock control, lodge consumables, and inventory.
  • Monitor infrastructure conditions and coordinate with maintenance.
Administrative & Financial Duties
  • Oversee financial processes including guest billing, petty cash, and invoicing.
  • Ensure booking accuracy (NightsBridge or similar).
  • Manage supplier relationships and procurement.
  • Proficient use of Microsoft Outlook, Word, and Excel for operational reporting.
  • (Advantageous) Assist in lodge marketing and social media updates.
Responsibilities – HIM (Staff Management / Maintenance / Hosting) Staff Management & Reporting Structure
  • Manage a team of 10 to 20 lodge and field staff.
  • Provide strong leadership, scheduling, and performance oversight.
  • The game driver will report directly to this role.
  • Enforce discipline, productivity, and service quality standards across the team.
Maintenance & Property Oversight
  • Maintain lodge infrastructure, gardens, and surroundings.
  • Conduct regular vehicle checks and coordinate repairs.
  • Oversee all general maintenance and ensure operational readiness of equipment.
Requirements HER
  • Diploma in Hospitality Management or similar qualification.
  • Minimum 5 years’ experience in 4- or 5-star lodge environments.
  • Proven experience in FOH, HR, Admin, and Lodge Operations.
  • Highly organized, detail-oriented, and effective under pressure.
  • NightsBridge and MS Office proficiency essential.
  • Strong leadership, financial acumen, and communication skills.
  • Marketing/social media experience (advantageous).
Requirements HIM
  • FGASA Level 2 (NQF 4), Full Trails Guide, ARH + Rifle Handling Certification.
  • Valid PDP and driver’s license.
  • First Aid Certificate (valid).
  • Minimum 5 years guiding experience, with proven Big 5 tracking expertise.
  • Demonstrated experience managing 10 to 20 staff members.
  • Strong management and leadership capabilities.
  • Maintenance and mechanical proficiency.
  • Astronomy knowledge (advantageous).
  • Excellent guest relations and hosting abilities.
Apply Here