Gauteng, JHB – Northern Suburbs
Availability: ASAP
Salary – R 40 000 – R 50 000 Monthly Basic Salary (Negotiable)
Job Types: Permanent
We are seeking an experienced Collections Operations Manager to lead and manage high-performing debt collections teams within a regulated environment. This opportunity is suited to a strong operational leader with proven experience in driving performance, managing people, and delivering results within a collections or financial services environment.
This position is based in Randburg..
Minimum Requirements:
- Matric qualification is essential
- A qualification in Management or a related field will be advantageous
- Minimum 7 years’ experience within a large call centre in debt collections or financial services
- At least 3 years’ experience as an Operations Manager or in a similar senior leadership role
- Proven experience managing IR processes and driving performance improvement initiatives
- Strong knowledge of data analysis and collection performance metrics
- Solid understanding of regulatory frameworks, including NCA, POPIA and DCA
- Comprehensive knowledge of collections KPAs and KPIs across the full account delinquency lifecycle